Gems are usually added to your account immediately. In rare cases, there may be a short delay due to payment or security checks.
If your Gem balance hasn’t updated after some time, please contact our support team before taking any other action.
To help us assist you faster, please include:
- Your TokyoCatch account email
- The gem bundle purchased
- Your transaction ID or invoice
*Please note that we’re unable to assist with transactions that were not successfully processed by your card or payment provider.