Tokyo Catch

Upcoming Prize 0

Account 7

• How do I log in to my account on a new device?
• Why does it say my email is already registered?
• Can I have more than one TokyoCatch account?
• Can multiple family members create accounts with the same address?
• I did not receive a confirmation email.

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Gameplay Related 14

• Why is there only one claw arm?
• How to switch the side camera view?
• Does the claw only move left and right?
• The game is lagging while I play. How can I fix it?
• I lost Gems because of an error. What should I do?

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In Game Purchases 3

• I want a refund on my purchase.
• My Gems are somehow negative. What happened?
• I purchased more Gems but they aren’t shown. What happened?

iOS App (iOS 10 or above) 0

Prizes 7

• Can I buy the prizes directly? Or is there a place I can buy the prizes I see on Tokyo Catch?
• I won a prize! How can I get it shipped to me?
• How to send the prizes to other users?
• How long will my won prizes be kept in my cart?
• I won a prize! I can’t see it in my cart though. What’s happening?

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Shipping 7

• Can I change my registered country or ship my prizes to a different country?
• I made a mistake in my delivery address. Can I still fix it?
• Why hasn't my order been shipped yet?
• My order was returned—what should I do?
• What international shipping methods are available?

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FREE Shipping 3

• How does free shipping work?
• Are there minimum requirements to ship my prizes?
• Can TokyoCatch help with customs or import fees?

Tariff & U.S. Shipping Policy 4

• Will I have to pay extra tariffs or fees when my prize ships to the U.S.?
• Which courier do you use for U.S. deliveries?
• Why don’t you use Japan Post for U.S. shipments?
• Will these changes affect me in the future?

Others 4

• I can’t seem to verify my credit card.
• I didn’t get a reply to my email yet. What’s happening?
• Is there a phone number or hotline where I can contact the support team?
• Japan Online Crane Game Business Association