Tokyo Catch

Upcoming Prize 0

Account 7

• I changed my device, how can I access my former account?
• My email address is already registered.
• How many accounts can I have at TokyoCatch?
• Can my family in the same house create accounts with the same physical address?
• I did not receive a confirmation email.

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Gameplay Related 19

• There is only one crane arm (only left and right). Is the machine broken?
• How to switch to the side camera?
• The claw only moves in two directions! What’s wrong?
• A bug happened and my Gems were wasted. What should I do?
• The prize is too difficult to win! What can I do?

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In Game Purchases 3

• I want a refund on my purchase.
• My Gems are somehow negative. What happened?
• I purchased more Gems but they aren’t shown. What happened?

iOS App (iOS 10 or above) 0

Prizes 7

• Can I buy the prizes directly? Or is there a place I can buy the prizes I see on Tokyo Catch?
• I won a prize! How can I get it shipped to me?
• How to send the prizes to other users?
• How long will my won prizes be kept in my cart?
• I won a prize! I can’t see it in my cart though. What’s happening?

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Shipping 8

• Can I change my registered country or ship to another country entirely?
• There is a mistake in the delivery address of my order. Can I correct it now?
• Why hasn't my order been shipped yet?
• I didn’t receive my order. / My order was returned to sender. Help!
• Why does it say that my prize cannot be shipped outside of Japan?

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FREE Shipping 4

• Free shipping requirements.
• Are there any minimums?
• What if I want to ship another prize when my free shipping is not available?
• Is there any way you can help with Customs and other fees?

Others 4

• I can’t seem to verify my credit card.
• I didn’t get a reply to my email yet. What’s happening?
• Is there a phone number or hotline where I can contact the support team?
• Japan Online Crane Game Business Association