Tariff & EU Shipping Policy

Will I have to pay extra customs duties or fees when my prize ships to the EU?
Starting July 1, 2026, shipments to EU countries may be subject to additional customs duties and handling fees imposed by local customs authorities and post...
Thu, 25 Jun, 2026 at 10:03 AM
Why am I being charged these fees?
These fees are the result of new EU customs regulations and are not charged or collected by TokyoCatch.  They may include customs duties as well as hand...
Thu, 18 Jun, 2026 at 2:05 PM
Which shipments are affected?
At this time, these additional customs duties and handling fees apply to shipments sent to EU countries.
Thu, 18 Jun, 2026 at 2:06 PM
Can TokyoCatch waive or reimburse these fees?
No. Customs duties, taxes, and handling fees are determined by customs authorities and shipping providers and are outside of TokyoCatch's control.  ...
Thu, 18 Jun, 2026 at 2:07 PM
Will this policy change in the future?
We will continue monitoring changes to EU customs regulations and shipping requirements. If there are any significant updates, we will notify players thro...
Thu, 18 Jun, 2026 at 2:09 PM