Please note that shipping preparation can take from 7- 21 business days in most cases.

While we always work to ship prizes as quickly as possible, we cannot guarantee an exact processing time.

Shipping preparation time can vary depending on the size and weight of your prizes, as some items require extra handling before they can be dispatched.

Your order may also have been placed right after our daily shipment cutoff, in which case it will be processed in the next cycle.

If your order has been pending for too long, you may contact us — however, please note that we cannot speed up the shipping process before that point.

Thank you for your understanding and patience!