Shipping
Although changing your registered country is possible, we do not recommend it. This action might trigger our security system and cause your account to be fl...
Tue, 28 Nov, 2023 at 10:03 AM
Yes, you can correct any mistakes in your delivery address by updating the relevant sections of your Profile with the correct delivery address details. ...
Tue, 28 Nov, 2023 at 10:04 AM
The size and weight of the prize(s) can sometimes affect shipping time, as it may take more time to prepare the prize(s) for shipping. There is also a po...
Tue, 28 Nov, 2023 at 10:05 AM
If your order has already been dispatched, an email with an international tracking code should have been automatically sent to your registered email address...
Thu, 30 Nov, 2023 at 1:09 PM
Unfortunately, due to certain regulations there are some prizes that may be unavailable for international shipping. The machines that feature these kinds of...
Tue, 28 Nov, 2023 at 10:08 AM
What international shipping methods are available for orders shipping to countries outside of Japan?
International orders are shipped via a courier service*. Please note that orders are not shipped by land or air. The automated email sent upon order dis...
Thu, 30 Nov, 2023 at 1:24 PM
Rest assured, at TokyoCatch, we prioritize packing your prizes accurately. Our team carefully checks each item before shipping to ensure it matches your s...
Tue, 28 Jan, 2025 at 3:19 PM
We strive to offer worldwide shipping, but unfortunately, there are some countries that we are unable to ship to due to logistical or legal restrictions. Pl...
Tue, 4 Mar, 2025 at 11:50 AM