If your order has been shipped, you will receive an email with an international tracking link.
Please use this link to monitor your shipment and contact your local postal service for any delivery inquiries.
Orders may be returned to us for reasons such as an unknown address, refusal by the recipient, or prolonged absence.
If your order is returned, it can be reshipped.
Please contact our Support Team and provide your Shipping Reference Number so we can assist you.
Kindly note:
- Free shipping cannot be applied to returned orders; reshipment will require Gems.
- Returned prizes can only be reshipped within 14 days of our receiving them. If no request is made within that period, the prizes will be forfeited.