If you lost Gems due to a bug or machine error, please contact our support team at support@tokyocatch.com, or you can report the issue directly using the “Dispute” button in your Game History.
If possible, please include a screen recording to help us review your play log more quickly.
As a general tip, if your FPS drops below 20, we recommend pausing your play to avoid unexpected issues.
I lost Gems because of an error. What should I do? Print
Modified on: Wed, 3 Dec, 2025 at 4:28 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.