Tokyo Catch

Some of our machines are designed with only one claw arm, but don’t worry — this doesn’t mean the machine is broken! Rest assured, all machines are checked...

You can switch to the side camera by tapping the camera/video icon on the machine’s controller screen. *Please note that the side camera feature is only av...

Don’t worry if the claw only moves left and right—that’s how some Japanese crane games are designed! These machines focus more on technique and positioning ...

To prevent lag while playing, please make sure you’re on a stable internet connection. As a general tip, we recommend playing only when your FPS is above 20...

If you lost Gems due to a bug or machine error, please contact our support team at support@tokyocatch.com, or you can report the issue directly using the “D...

If you were suddenly kicked out, please dispute only one of the affected plays—this is enough for us to review your entire session. If possible, include a ...

“Assist” is a feature that lets you request help when a prize becomes stuck or moves into an unreachable position. After 20 consecutive plays, an Assist...

Some prizes may feel more difficult compared to crane machines you’re used to, as TokyoCatch uses real Japanese arcade-style machines. However, please rest ...

A win is only counted when the prize itself fully drops into the winning zone. If another part of the machine—like a bar or accessory—falls instead, it wil...

PC Browser: Recommended Browsers: Google Chrome 49 or above, Firefox 52 or above, Safari 10 or above, Edge 17 or above, Internet Explorer 11. Please note u...