Gameplay Related
Some of our machines only have one arm, however it doesn't mean that it is broken! Please don't worry as we have to make sure that our machine setti...
Thu, 22 Apr, 2021 at 5:29 AM
You can switch to the side camera by clicking the camera/video symbol available in the machine controller dashboard. Please note the side camera feature is ...
Tue, 10 Aug, 2021 at 3:01 PM
Tokyo Catch's machines are some of the latest featured in Japanese Arcades. Crane Games in Japan may differ greatly from those you might find in your ow...
Thu, 22 Apr, 2021 at 5:30 AM
If you have lost any Gems due to a bug or a mechanical issue on the machine’s side, please contact us via our contact form and ensure you include the link t...
Thu, 22 Apr, 2021 at 5:37 AM
We know some prizes seem super difficult to win. Our machines are all versions of current popular Japanese Arcade crane machine designs and may vary slightl...
Thu, 22 Apr, 2021 at 5:48 AM
We highly suggest you take precautions when receiving information from unknown sources as it might lead to false information. Our machines are set in va...
Thu, 2 Apr, 2020 at 9:43 AM
To get the absolute best, most authentic TokyoCatch experience, we recommend playing with as stable an internet connection as possible. A weak WiFi or u...
Thu, 22 Apr, 2021 at 6:14 AM
Maintenance is being conducted after a user has left the machine. Unfortunately, some unexpected synchronization issues might occur in maintenance start...
Thu, 22 Apr, 2021 at 6:17 AM
Don’t worry, we’re here to help! Please use our dispute form to select the appropriate category for each individual dispute request. Once you’ve submit...
Tue, 7 Sep, 2021 at 3:30 PM
Internet Connection: Cable or DSL. As TokyoCatch is played in real-time, we recommend that you play with the most stable internet connection possible to...
Thu, 22 Apr, 2021 at 6:23 AM