Some prizes may feel more difficult compared to crane machines you’re used to, as TokyoCatch uses real Japanese arcade-style machines. However, please rest assured as all machines are tested to be fully winnable before they are made playable.
If you're having difficulties, we recommend checking the latest wins from other players for strategy ideas, or trying a different approach to the prize.
If you believe the prize is stuck or impossible to win (for example, out of reach or caught on the claw), please report it through the “Dispute” button in your Game History so our team can review and assist.