FREE Shipping

How does free shipping work?
You can request free shipping once every 7 days. If you’d like to ship again within the same 7-day period, a 1,000-gem shipping fee will apply. Free...
Thu, 11 Dec, 2025 at 3:55 PM
Are there minimum requirements to ship my prizes?
Yes, you’ll need at least 3 prizes to ship your order. To keep everything organized and minimize errors, we also limit each shipping request to 50 prizes.
Thu, 4 Dec, 2025 at 10:53 AM
Can TokyoCatch help with customs or import fees?
Prizes shipped outside Japan may be subject to import taxes, customs duties, and other fees required by the destination country. These charges are determin...
Thu, 11 Dec, 2025 at 3:57 PM