Account

How do I log in to my account on a new device?
Don’t worry! Once you have registered an account with your email address you can sign in from any device. To sign in to your account, please access the ...
Mon, 10 Nov, 2025 at 2:41 PM
Why does it say my email is already registered?
Oops! That email’s already in use. Please try logging in or resetting your password (by clicking on "Forgot Password" on the login page and fo...
Mon, 10 Nov, 2025 at 3:07 PM
Can I have more than one TokyoCatch account?
Please note that only one account is allowed per player. Family members can create their own accounts using separate payment methods and devices. Multiple ...
Mon, 10 Nov, 2025 at 3:08 PM
Can multiple family members create accounts with the same address?
Yes! Family members can each have their own account, even if you share the same address. Just make sure each account uses a different payment method and de...
Mon, 10 Nov, 2025 at 3:10 PM
I did not receive a confirmation email.
Please check the following: Your email address is entered correctly You have enabled receiving emails from the @tokyocatch.com domain Your mail inbox is...
Mon, 10 Nov, 2025 at 3:11 PM
I forgot my password.
No worries! Please select “Forgot Password” on the login page and follow the on-screen steps to set a new one. 
Mon, 10 Nov, 2025 at 3:12 PM
I can’t log in to my account.
Can’t log in? Don’t worry — here are a few things to check: Make sure your email and password are correct Passwords are case-sensitive, so check Caps Loc...
Mon, 10 Nov, 2025 at 3:13 PM