Account

I changed my device, how can I access my former account?
Don’t worry! Once you have registered an account with your email address you can sign in from any device. To sign in to your account, please access the ...
Tue, 10 Sep, 2019 at 11:29 AM
My email address is already registered.
Only a single email address can be linked to one Tokyo Catch account. If you have forgotten your password then you can change it by clicking on “Forgot ...
Mon, 20 Jul, 2020 at 2:39 PM
How many accounts can I have at TokyoCatch?
Only one authorized user is allowed to create one account. You are allowed to share your physical address with your family, however the payment methods ...
Thu, 2 Apr, 2020 at 9:32 AM
Can my family in the same house create accounts with the same physical address?
You can share the same physical address with your family and have an account per member. However, each account had to have a different payment method and th...
Thu, 22 Apr, 2021 at 9:41 AM
I did not receive a confirmation email.
Please check the following points: You have entered the correct email address (spelling, numbers etc) You have enabled receiving emails from the @tokyoca...
Thu, 22 Apr, 2021 at 10:00 AM
I forgot my password.
If you have forgotten your password then you can change it by clicking on “Forgot Password” on the login page and follow the on-screen instructions. 
Mon, 20 Jul, 2020 at 2:41 PM
I can’t log in to my account.
If you are having problems logging into your Tokyo Catch account, please check the following details: You have entered the correct email address (spellin...
Thu, 22 Apr, 2021 at 10:13 AM