An automatic confirmation email is sent to you when you contact us via the contact form. This confirms that your form has been registered through our services and will be processed by our support staff. If you have not received this confirmation email yet then please check the following things:
- Check your spam folder.
- Confirm that you can receive emails from @tokyocatch.com domain.
- Make sure that you typed your contact email address correctly.
- Some email service providers may not work with Tokyo Catch.
Some requests may also take time due to the nature of the request. We thank you in advance for your kind understanding and patience.
Please keep in mind that any contact must be made via the “Contact Form” and as such we cannot guarantee any reply to any contact made via other means such as sending emails directly which may unknown to us may be blocked by our anti-spam protection. Please also allow some time before sending the same inquiry as duplicates may also be blocked by our anti-spam protection.
Our support team works within Japanese Time zone hours and support is not guaranteed when outside of regular working hours, during weekends or during Japanese national holidays.
Please note we also do not have a phone hotline and cannot guarantee any support over the phone, our support staff also will not contact you via phone.