We know some prizes seem super difficult to win. Our machines are all versions of current popular Japanese Arcade crane machine designs and may vary slightly from the ones available locally in your country.
All machine settings are regularly tested and confirmed to be 100% winnable before being made publicly available to play. If you are experiencing difficulties in winning a specific prize, we would recommend trying out a new approach! You can also visit the How to Play page to maybe get some inspiration on new techniques.
Please keep in mind there are times when prizes may become harder to win as a result of the previous attempts to catch from other players. Don’t worry though! Just like with Arcades in Japan, our staff always make frequent checks to catch this kind of occurrence and will make any necessary adjustments to the prize. This may take time though and so during this time, the prize will be unavailable briefly.
In the rare event that a prize becomes essentially impossible to win, for example, if it is out of the physical reach of the claw, getting stuck on the claw, etc. the machine will enter into maintenance mode and will be manually inspected and fixed by our staff. If this happens to you during your play session, you can report the fault through the “Dispute Results” button on the Game History page after which the occurrence and the machine history will be reviewed by our support staff.