We highly suggest you take precautions when receiving information from unknown sources as it might lead to false information.
Our machines are set in various difficulties, where some of them might be easier while the others are harder, in order to challenge and accommodate all kinds of players. Do note that all of them are tested and confirmed to be 100% winnable before being made publicly available.
If you think that the machine is unwinnable, we highly recommend trying out different strategies to win the prize or trying other machines.
On times where the crane is not working properly due to mechanical issues, we highly recommend you to contact us through the dispute form. We will check the mentioned play and if we found the technical issue, you will be refunded immediately.
In the event where the prize is impossible to win as a result of the previous play, please contact us through the support (or click the prize inspection button if you are using iOS) so that we can review the machine and performed maintenance if needed. In cases like this, please note that we have the right to determine whether the prize has reached the unwinnable state or not.
All replay will be available on the Game History page.