You can have your prizes shipped for free once every 7 days. If you’d like to ship more prizes within 7 days of your last shipment, you will need to use 1,000 gems for extra shipping.
Depending on the country of destination, customs duties may be charged to the customer (user) of the order based on the country's regulations. Please be aware that for these cases, it will be the user's responsibility to handle the costs.
Free shipping is available upon request as long as a player has used gems at some point during a play session in which at least one of the prizes to be shipped was won.
If you request a shipment for a prize, or multiple prizes, that have been won entirely for free (with free tickets), you will be required to pay a fee of 1,000 gems per shipping request,