It's a magic button to summon us for help! We know there will be times when it won't be easy for you to catch the prize when it moves to unreachable areas or gets stuck in an unmovable position. That's a cue for us to shine, and to do all we can to help you!
Whenever you have played consecutively for 20 plays (without stopping in between plays), a small yellow question mark will appear at the top left of the screen. By pressing this button, the machine will ask if you would like to request assistance.
Once a call has been made, your waiting time will be extended to 5 minutes, and our staff will receive an alert to inspect the machine. During this period, please refrain from pressing any buttons or continuing your session before you see the 'Assist Complete' sign.
However, do remember the following:
- Assistance is not available on 3-claw machines.
- Assistance does not guarantee a default win (we are merely helping reposition the prize).
- All adjustments are at the discretion of our maintenance staff.
- The next "Assist" button will reappear in the next 5 plays after your 20th play (i.e., on the 25th play, 30th play, 35th play and so forth)