What prizes can I win from random or gacha machines?

My play was interrupted by staff! What should I do?

The prize is stuck in the chute — what should I do?

What is “Assist” and how do I get it?

Are all the prizes inside the machine real?

When is a play not considered a win?

Why is there only one claw arm?

I won a prize, but I don’t see it in my cart. What’s happening?

What should I do if my prize is missing or damaged?

Can I buy TokyoCatch prizes directly?

Can I have more than one TokyoCatch account?

Can I send my prizes to another user?

How long will my won prizes be kept in my cart?

My order was returned—what should I do?

How does free shipping work?

I lost Gems because of an error. What should I do?

Can you ship to my country?

Why hasn't my order been shipped yet?

Will I have to pay extra tariffs or fees when my prize ships to the U.S.?

I made a mistake in my delivery address. Can I still fix it?

The game is lagging while I play. How can I fix it?

I purchased more Gems but they aren’t shown. What happened?

I can’t log in to my account.

Recommended iOS App:

I haven’t received a reply from the support team. What’s happening?

Can I get a refund on my purchase?

How do I log in to my account on a new device?

Can I change my registered country or ship my prizes to a different country?

I forgot my password.

What international shipping methods are available?